Cost of delivery
Free shipping is available for any single order exceeding $100 within Australia. A flat rate delivery fee of $13 is charged on orders under $100 within Australia. We currently do not ship internationally. For more information on acquiring our products outside of Australia, please see below paragraph entitled “International Customers”.
Processing your order and availability
Orders are processed at our warehouse in Melbourne, Monday through Friday (excluding public holidays). We aim for every order to be on its way as soon as possible – typically, orders are processed on the same or following working day of order placement and receipt of payment, however, during heavy sales periods processing may take up to 3 working days. Processing times are provided as a guide only. They are not guaranteed dispatch times and should not be relied upon as such.
If we cannot source any of the items in your order, we will notify you via email or phone to confirm how you would like to proceed. We cannot be held responsible if our products are not available at a given point in time.
Shipping your order
We deliver orders via Australia Post eParcel, a service which provides electronic tracking and the security of signature on delivery. We, therefore, recommend you provide an address where you will be located during office hours. If your order includes any oversized items, we may elect to send your order via one of our freight services (of which you will be advised). If no one is at the address at the time of delivery, a notification card will be left to let you know at which local Australia Post outlet your parcel is available for collection.