Delivery and Return Policy
Cost of Delivery
We offer free shipping within Australia for any single order exceeding $150. For orders under $150, a flat rate of $15 applies. Please note, we currently do not ship internationally. If you are an international customer interested in our products, please refer to the “International Customers” section below for more details.
Order Processing & Availability
Orders are processed at our Melbourne warehouse from Monday to Friday, excluding public holidays. We strive to process your order as quickly as possible, typically on the same or the next working day after your order is placed and payment is received. However, during busy sales periods, processing may take up to 3 business days. Please note that these processing times are estimates and should not be considered guaranteed dispatch times.
If any items in your order are unavailable, we will notify you via email or phone to discuss the best way to proceed. Please be aware that product availability can change and may impact the processing of your order.
Shipping Your Order
We use Australia Post eParcel for most deliveries, ensuring your order is trackable and requires a signature upon receipt. We recommend providing an address where someone will be available during office hours to accept delivery. If no one is present at the time of delivery, Australia Post will leave a notification card indicating where you can collect your parcel from the nearest post office.
For oversized items, we may use an alternative freight service. If this applies to your order, we will notify you, and the freight service will contact you to arrange a suitable delivery time. Please note that once your order has been dispatched, we cannot redirect it to another address.
Delivery Timeframe
Delivery times vary based on your location:
- Major Cities: Sydney, Brisbane, Canberra, Melbourne, Adelaide, and Tasmania typically receive deliveries within 3-5 working days.
- Other Cities & Locations: Usually receive deliveries within 5-7 working days.
- Remote Areas: May experience longer delivery times.
For more detailed information, please visit the Australia Post website. Delivery times are estimates and do not account for potential delays due to payment processing or external factors beyond our control.
International Customers
At this time, we are not shipping internationally due to differences in standard sizes between countries. However, we are happy to assist international customers on a case-by-case basis. Please Contact Us for further assistance.
Returns Policy
We understand that shopping online can sometimes be challenging, especially when it comes to colour and design. Please note that colours may vary slightly due to different monitor settings. We accept returns and exchanges on full-priced items purchased online within 10 days of purchase. Discounted items are eligible for exchange only within the same 10-day period. All items must be unused, unwashed, in their original packaging, and with tags attached. A copy of your original invoice must also be included.
Please note that our $15 flat rate postage & handling charge applies to all exchanges. Original postage and handling costs are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part.
Return Instructions
To initiate a return, please email us with your name, contact details, order number, and reason for the return. We recommend using a tracked parcel service for your return, as we cannot take responsibility for returns not shipped by us.
Once we receive your return, we will contact you to discuss your request. Refunds will be processed via the original payment method used.
Contact Information:
Email: sales@mcneil.com.au
Return Address:
William A. McNeil & Co Pty Ltd
ATTN: Customer Service
PO BOX 307
Deer Park VIC 3023