Shipping Information

Shipping Information

Cost of Delivery

We’re pleased to offer free shipping on all orders over $150 within Australia. For orders under $150, a flat rate of $15 applies. Please note that we currently do not ship internationally.

Order Processing & Availability

All orders are processed at our Melbourne warehouse from Monday to Friday, excluding public holidays. We strive to get your order to you as quickly as possible, with most orders processed on the same or the following business day after payment is received. However, please allow up to 3 business days for processing during peak sales periods. While we aim to dispatch orders promptly, processing times are provided as a guide and cannot be guaranteed.

If any items in your order are unavailable, we will reach out to you via email or phone to discuss the next steps. Please note that product availability is subject to change and may affect the processing of your order.

Shipping Your Order

We deliver orders via Australia Post eParcel, ensuring secure, trackable delivery with signature confirmation. To facilitate smooth delivery, we recommend providing an address where someone will be available during office hours. If your order contains oversized items, we may use an alternative freight service, and we will notify you accordingly.

If no one is available at your address at the time of delivery, a notification card will be left, indicating the nearest Australia Post outlet where your parcel can be collected.